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Nieuwe software 377 en geluids hick-ups

  • Onderwerp starter Onderwerp starter jacveld
  • Startdatum Startdatum
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hickups on audo and video

Zelfde probleem hier.
Zondag 20-11-2011
Start opname 21:30 SBS6 HD
ander Tuner op NED 3 HD

Begin de recording te bekijken om 22:00
1 groot drama! allemaal hickups:cry:


Opname van sinterklaasjournaal van 18:15 (dit terwijl de PVR "uit" staat is perfect).

Hij kan er gewoon slecht tegen als er tjdens een opname een andre zender bekeken wordt.


Hoe kan ik deze update ongedaan maken :thankyou:
IK word er helemaal gek van !
 
All,
We are still running the tests and we appreciate the feedback. We hope to provide you feedback by the end of today as to whether or not we can reproduce and a constructive plan as to a possible fix & availability of the new S/W release.

Regards,
Samsung STB Team
 
Samsung STB zei:
All,
We are still running the tests and we appreciate the feedback. We hope to provide you feedback by the end of today as to whether or not we can reproduce and a constructive plan as to a possible fix & availability of the new S/W release.

Regards,
Samsung STB Team
Klik om te vergroten...

I was wondering:

You can't reproduce the problems, the users have with the decoder since the last software-update (sound & image hickups during playing recorded material and recording 2 programs);
isn't it possible, that a wrong update file was distributed on the Ziggo-network (an alpha/beta/RC1), and you are using the correct update-file on your test devices?

This once happened also in the company I work...! :oops:
 
Dear All,
Unfortunately we dont know the cause and we are still investigating the reason as to video and audio flickering when using trick play or PVR functionality. Once we know the cause a planning can be made to fix the issue & we can inform everyone when new s/w can be released.

Again apologies for the inconvenience.

Samsung STB Team
 
Dear Samsung STB Team,

Is there a possibility for a software rollback senario.
Via the Ziggo network or via a USB-stick or something.
The old software dit not have this problem.

Greetings,
Ferdy
 
zonor zei:
Dear Samsung STB Team,

Is there a possibility for a software rollback senario.
Via the Ziggo network or via a USB-stick or something.
The old software dit not have this problem.

Greetings,
Ferdy
Klik om te vergroten...

Afhankelijk van de resultaten v/d analyse van het probleem zal bepaald worden of een rollback zinvol is (alleen als op korte termijn geen fix verwacht wordt).
 
Roll-back heeft m.i. geen zin omdat het ook optreedt bij de vorige SW versie.

Wellicht dat onderstaande info kan bijdragen aan het kunnen reproduceren van het issue:
Het treedt bij mij op bij:
* live TV kijken wanneer de uitzending via de SCART aansluiting loopt
* na activeren van time-shift (zowel via HDMI als SCART)
* bij bekijken van (eerder) opgenomen materiaal (zowel via HDMI als SCART)

Het treedt bij mij NIET op bij live TV kijken via HDMI aansluiting.

Groetjes,
Gerard

TV: Philips 32PFL7603D/10, firmware 000.064.079.000 (2010-01-20)
Decoder: Samsung SMT-C7140A, firmware 1.01/1119, software 009.002.0577 (2011-11-15)
 
TVdigitaal zei:
We are also trying to reproduce the problem. Until now we can't reproduce it. Are there also Samsung SMT-C7140 users with the latest software without the problem? If so please let it know.

From a happy c7140 user.
i have none of these issue's , and the latest firmware update gave me exactly what i was hoping for on the favourite-list,the sound level and a few other nice to haves thingies.

thanks for the update samsung(stb):)

Bert
Klik om te vergroten...
 
Yesterday i was recording a dutch program and started watching it 10 minutes later.
There is no need for subtitles, i thought, because i read and speak dutch.
The hick-ups were so bad, that i had to wait until recording was done. I couldn't understand a word they said in dutch. And i'm dutch!
Once the recording was finished, the program was perfectly recorded, but i can't watch a program while it's still busy with the recording.
Before the update this was no problem and i don't wanna wait until the next Q1 2012, of perhaps even Q3 2012.
So please, fix this problem sooner!
 
Update

Dear Samsung STB Team,

Is there any news about the Sound Hickup BUG?:roll:
Friday I'm at home so drop by and see it yourself.
 
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