New Software Release (version 577) will become available

Samsung STB zei:

As stated previously in our PM message to you, we dont know why you can still be having this issue since the majority of the customers are no longer experiencing this problem anymore.

Again, we are re-looking into our S/W build/coding to see if anything can be further improved. However, given the history of the previous release it will be difficult to find a fix considering the fact that we couldnt really reproduced the issue on the 7140s we have in our test facility - part of the reason why we initiated various visits to customers.

Please bear with us for this or contact our service center 0900 7267864 and explain the issue to them

Regards,
Samsung STB Team

Klik om te vergroten...

Dear Samsung STB team,

As I have suggested several times before, I would appreciate it very much if you would replace my STB.
I am experiencing this issue for nearly a year now and despite all SW updates it did not get resolved.
This would also allow you to test a device that actually experiences the issue.

Since there are only few people who still experience this issue I am starting to believe more and more it might be a hardware issue. Can you please comment on this?

I really hope that you will offer a replacement, because I am not happy to have to wait for another 2-3 months before the update and then hoping that the issue will be resolved.
I understand development of software takes time, i really do, but since I am waiting for nearly a year already I would like to see a more 'radical' solution.

Thanks!

Jvdbo zei:

Dear Samsung STB team,

As I have suggested several times before, I would appreciate it very much if you would replace my STB.
I am experiencing this issue for nearly a year now and despite all SW updates it did not get resolved.
This would also allow you to test a device that actually experiences the issue.

Since there are only few people who still experience this issue I am starting to believe more and more it might be a hardware issue. Can you please comment on this?

I really hope that you will offer a replacement, because I am not happy to have to wait for another 2-3 months before the update and then hoping that the issue will be resolved.
I understand development of software takes time, i really do, but since I am waiting for nearly a year already I would like to see a more 'radical' solution.

Thanks!

Klik om te vergroten...

Hi,
We have addressed your points as per our existing PMs.

Regards,
Samsung STB Team

but not to my satisfaction...

True, you have addressed it via PM, but not to my satisfaction.
You kept me waiting for mearly a year and problems have not been resolved.

The only option I now have is to send the device to your repair center and wait for it for 2 weeks. I would find this absolutely acceptable as a solution if you could lend me a spare received to use in the mean time. But you do not offer this service.

You keep me waiting for a solution for over a year and the onyl thing you can come up with is to send the device to you and in the mean time I will not be able to watch any digital TV

For any other failure in the device I could live with it, but not after you let this linger for a year to try and solve the issues via a software update. As expressed before, I understand that software developments take time, but in situations like these I really had hoped for a bit more coulance from Samsung's side...

Samsung STB zei:

Hi,
We have addressed your points as per our existing PMs.

Regards,
Samsung STB Team

Klik om te vergroten...

Jvdbo zei:

True, you have addressed it via PM, but not to my satisfaction.
You kept me waiting for mearly a year and problems have not been resolved.

The only option I now have is to send the device to your repair center and wait for it for 2 weeks. I would find this absolutely acceptable as a solution if you could lend me a spare received to use in the mean time. But you do not offer this service.

You keep me waiting for a solution for over a year and the onyl thing you can come up with is to send the device to you and in the mean time I will not be able to watch any digital TV

For any other failure in the device I could live with it, but not after you let this linger for a year to try and solve the issues via a software update. As expressed before, I understand that software developments take time, but in situations like these I really had hoped for a bit more coulance from Samsung's side...

Klik om te vergroten...

Hello Jvdbo,
As stated previously to you we provided you with two options:
1. Wait until another release is available - this will take time and we need to first still try to reproduce the audio delay
2. Turn your box into our service center for further analysis - we will even speed up the time frame as much as possible in order for you to receive you box back.

You have adamantly been refusing both scenarios and although this isnt what you are looking for, these are the best solutions we can provide at this moment in time. Since you want a fix rather shortly we can only suggest that you take the 2nd option.... Hopefully your view as to our arrogance and inflexibility etc in this matter will cease as well

Regards,
Samsung STB Team

Dear STB team,

As expressed in my PMs, I only ask for your understanding.
The sound issues have been around since day one for me.

In January 2011 you promised updates for this. Only in November/December a real update came to resolve it.
Unfortunately, these did not work for me and some other people.

I am only asking you for understanding that I am getting frustrated with the fact that this problem continues and that the only option I am offered is to send in my device for repair and in the mean time not being able to watch TV for two weeks.

Since I am waiting for nearly a year now and the fact that my device is a 'special case' (as you refer to it), I was hoping for a 'special' solution that would take away the inconveniences. That is all.

With regards to the 'arrogance'; i was not talking about the solutions you offered, but to the rude private message that you sent to me!

Anyway, I have had enough of this discussion; as I mentioned, I guess I just have different expectations how I would like to see this situation being resolved; it simply has taken too much time for me.

Jvdbo

Samsung STB zei:

Hello Jvdbo,
As stated previously to you we provided you with two options:
1. Wait until another release is available - this will take time and we need to first still try to reproduce the audio delay
2. Turn your box into our service center for further analysis - we will even speed up the time frame as much as possible in order for you to receive you box back.

You have adamantly been refusing both scenarios and although this isnt what you are looking for, these are the best solutions we can provide at this moment in time. Since you want a fix rather shortly we can only suggest that you take the 2nd option.... Hopefully your view as to our arrogance and inflexibility etc in this matter will cease as well

Regards,
Samsung STB Team

Klik om te vergroten...

Samsung STB zei:

1. Wait until another release is available - this will take time and we need to first still try to reproduce the audio delay


Regards,
Samsung STB Team

Klik om te vergroten...

Beste Samsung,
Het kan zijn dat ik inmiddels het draadje kwijt zijn maar volgens mij was ons een major update in december beloofd, en als dat niet haalbaar was in januari.
Deze is er echter nog niet. Mijn prv werkt maar zoals jullie ook zelf hebben kunnen zien worden bepaalde zaken in menu's niet juist weergegeven.
Misschien kunnen jullie als opfrisser nog even een update geven over wanneer we een major update kunnen verwachten?

Update svp

Graag sluit ik mij aan bij Cernunnos voor wat betreft de vraag over een major update.
De STB werkt maar daar is dan ook alles mee gezegd. Nog steeds hikt het geluid. Terug van weggeweest is het probleem dat ingestelde programma's soms op volslagen andere dagen en tijdstippen worden opgenomen dan was bedoeld. Laatst werd tijdens onze aanwezigheid een programma zelfs 24 uur lang opgenomen...
Ook ben ik benieuwd naar de vorderingen van Samsung met betrekking tot interactieve Ziggo TV. Ik heb begrepen dat een concurrerend merk inmiddels zijn ontvangers geschikt heeft gemaakt middels een update.
Benieuwd naar de reactie.

Zelf heb ik ook de laatste tijd last van vreemde opnames. Zelfs programma's welke ik nooit heb opgenomen. Ik ben tot nu toe erg tevreden geweest met mijn Samsung, incl. de snelle update ivm de hickups. Maar ik hoop nu op een snelle Major release met Interactieve mogelijkheden. Humax 5200 is het ook niet helemaal, maar interactief is wel iets wat ik wil.

Bij deze wil ik mij best als testpersoon voor eventuele nieuwe firmware opgeven aangezien de problemen niet erger kunnen worden.

Hello Cernunnos,

We are trying to achieve another S/W release for bug fixes within 2 months - that is the current planning but not a guarantee...

Regards,
Samsung STB Team

Cernunnos zei:

Beste Samsung,
Het kan zijn dat ik inmiddels het draadje kwijt zijn maar volgens mij was ons een major update in december beloofd, en als dat niet haalbaar was in januari.
Deze is er echter nog niet. Mijn prv werkt maar zoals jullie ook zelf hebben kunnen zien worden bepaalde zaken in menu's niet juist weergegeven.
Misschien kunnen jullie als opfrisser nog even een update geven over wanneer we een major update kunnen verwachten?

Klik om te vergroten...

Hello Hamakerse,

We are discussing with Ziggo as to how to develop the 7140 with an interactive solution.

A known release date as to when this can/will be achieved can not be confirmed at this moment in time.

Regards,
Samsung STB Team

hamakerse zei:

Zelf heb ik ook de laatste tijd last van vreemde opnames. Zelfs programma's welke ik nooit heb opgenomen. Ik ben tot nu toe erg tevreden geweest met mijn Samsung, incl. de snelle update ivm de hickups. Maar ik hoop nu op een snelle Major release met Interactieve mogelijkheden. Humax 5200 is het ook niet helemaal, maar interactief is wel iets wat ik wil.

Bij deze wil ik mij best als testpersoon voor eventuele nieuwe firmware opgeven aangezien de problemen niet erger kunnen worden.

Klik om te vergroten...