Horizon TV, maar HDCP probleem

Niet allen bij philips, maar ook met een Samsung TV. Er gaat geen dag voorbij of de HB loopt een keer vast. Klotezooi heeft UPC geleverd.

Hier het HDCP probleem opgelost toen ik per ongeluk een paar HDMI kabels had verwisseld. Als de Horizon in de EERSTE HDMI poort zit (HDMI-1) gaat het dus wel goed!

Gaat om LG9000SL42 TV.

Hier opeens ook niet HDCP compatible, het heeft vanaf het begin tot vandaag 15.00 uur gewerkt, wat is er gebeurd? Echt irritant dit. Vandaag had ik HBO besteld, zou het daarmee te maken kunnen hebben? Zal wel niet. LG 37LS5600 heb de tv firmware ge-upgrade, probleem niet verholpen.

pffff nog steeds error code 2040 met mn Philips 47pfl9632

UPC houdt ons aan het lijntje hier. Snap niet dat dit 3 maanden moet duren!!

Zelfde met mijn 47pfl9732d/10, ook nog steeds geen beeld. Foutcode 2040. Ook al wijzig ik de instelling met TV Color Model zoals in de release notes van 'de grote update'. Kortom, HDMI problemen zijn niet opgelost met deze update....

Ik had dat probleem ook maar ik heb er voor mezelf een oplossing voor gevonden.
Na vele forums en telefoontjes naar UPC helpdesk schoot ik niks op.
ik heb gewoon bij dealerextreme (internetshop uit hongkong) een 1080P HDMI 1.4 Switch w/ Remote Controller (4-In / 1-Out) Objectnr. 110146 gekocht kosten 16,50 dollar ongeveer 12,50 euro.
Deze er tussen gezet en ben van de foutcode 2040 af voor het eerst beeld via HDMI en zover nog geen problemen mee gehad.

Hi, I have a Philips Ambilight Cineos 52PFL9632D/10 TV. After lots of problems with the Thomson UPC box i have "upgraded" to the Samsung Horizon box. Then found the same problem as everyone else. error 2040.

I rang UPC and after they faffed about with the colour settings of the TV they decide to send over an engineer. The engineer had never seen the problem however after he rang UPC he said it seems that I need to wait for a software update to the Horizon box to fix the problem. He didn't know why he was called out because he obviously couldn't fix it. He did manage to download a long list of TV's which are known by UPC to be affected by this problem. They included Philips, Samsung and Sony etc. He didn't have my specific Philips model listed so he sent UPC an email to include that model as well.

So I was back on the phone to UPC. I asked when the problem would be fixed as according to this thread it was known since beginning of Sept which is over 4 months ago. UPC didn't know but told me I should wait for a software update. So I asked when will I know when a software update has occurred. They couldn't tell me that either. They suggested I should plug my HDMI cable in every two weeks and see if it works. Unbelievable! I suggested that they should provide release notes on their website (like most other companies) so not only do we know when the software has been released but also which problems the release fixes. It would go a long way to improve their communication with their customers.

The UPC representative did offer to half my transfer fee (of 49 euros...for which I have no clue why I should pay this anyway). I will also get back a 1 euro for each day until the problem is fixed.

At the moment the only way to watch TV is through the SCART cable. So no HD channels and no way of knowing when it has been fixed.

MilesAB zei:

So I asked when will I know when a software update has occurred. They couldn't tell me that either. They suggested I should plug my HDMI cable in every two weeks and see if it works. Unbelievable! I suggested that they should provide release notes on their website (like most other companies) so not only do we know when the software has been released but also which problems the release fixes. It would go a long way to improve their communication with their customers.

Klik om te vergroten...

Release notes for updates are published right here:
https://ziggoforum.nl/index/55/

heromars zei:

ik heb gewoon bij dealerextreme (internetshop uit hongkong) een 1080P HDMI 1.4 Switch w/ Remote Controller (4-In / 1-Out) Objectnr. 110146 gekocht kosten 16,50 dollar ongeveer 12,50 euro.

Klik om te vergroten...

Link: https://dx.com/s/110146

Michiel thank you. The release notes will be useful to check.

BTW, I also tried connecting my HDMI switch box in between the Horizon box and TV but all I got was a flickering black/green screen.