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Bugs en wensen

  • Onderwerp starter Onderwerp starter HD_Albert
  • Startdatum Startdatum
Why discussing with ziggo about activating the Lan port. It is your device, not from ziggo. So, actitivate that Lan port and the users can benefit this port in there home network.
Frans

Hello Frans,
As mentioned previously we are discussing this matter with Ziggo since it is part of their new iTV solution and therefore we are planning to incorporate this within one release.

Regards,
Samsung STB Team
 
Hi all,

I've been reading/following this forum for about 2 months, and now it's time to post my opinions:

About a week ago I decided to purchase a Samsung SMT-C7140A and a Samsung PS51D6900 Plasma TV. I'm very happy with both products.
One important reason I chose for this Samsung PVR and not a Humax or a IPTV over glassfiber solution is because Samsung is listening to their customers on this forum, and actually does something with that information.
Samsung also took RESPONSIBILITY for the sound hickups and fixed it very fast. Visiting customers at home to understand their problem is an example of Samsung's good sense of responsibility. I'm a software engineer, so I know how challenging it can be to reproduce a bug and the time it usually takes to release a new software version.

So for now I'd like to say: My compliments to Samsung STB, and please keep up the good work and keep listening and iteracting with your customers.

And now on-topic:

My request for NEW features:
- Dimming option for the display
- Deep standby timeout: add option: When pressing the POWER button on the remote: instantly go to deep sleep
- Option to record on an external hard drive connected via USB

Hi,
Thanks for the detailed response we appreciate it! As stated before, we are doing our best to improve our quality and customer satisfaction.

Please find herewith our response to your points mentioned above:

- Dimming option for the display
Samsung: This is a good point but unfortunately it can not be implemented via a simple S/W upgrade since this part of the S/W is hardcode embedded
- Deep standby timeout: add option: When pressing the POWER button on the remote: instantly go to deep sleep
Samsung: Good point but it will conflict with our already extended standby option menu and users might not like it since some turn the box on within a few min again..
- Option to record on an external hard drive connected via USB[/QUOTE]
Samsung: Due to our copy protection policy this isnt possible. We are still awaiting for further information from the content companies for this.

Regards,
Samsung STB Team
 
For me there is one only one big issue. Regularly (so more often then occaisionally 3 to 4 times a week) the harddisk is not ready and in doing so it is preventing watching the HDD or recording which is more than annoying. Solution, button on the backside.

Big wish, activation of the LAN and incorporation of the HDD in the LAN. Furthermore a plugin to make it possible to watch youtube. It would make the beautyfull machine a great machine.

Hello Realcar,
Thanks!

Is the HDD not recognized while youve been watching TV? When was the product puchased? What is the serial number at the back of the box?

We are developing new S/W for the LAN port to be available. Please bear with us for this development.

Regards,
Samsung STB Team
 
Bugje
Na het starten vanuit een diepe stanby duurt het een aantal minuten voordat de EPG actueel is. Ligt niet aan de provider omdat de EPG via de TV wel netjes wordt bijgewerkt. ( binnen de minuut)
Dit is lastig als je snel even iets in wilt stellen om op te nemen.

Bugje 2
Ik neem 2 programma's op die achter elkaar worden uitgezonden op dezelfde zender.
Ik kijk naar de opname van prog1 terwijl prog 2 nog opgenomen wordt.
Als ik na het kijken prog 1 direct wil wissen ( via tools) wordt standaad prog2 (welke nog opgenomen wordt) geselecteerd om te wissen.

Hello Willem,
Just to clarify, have you programmed both programs on the same channel as a different time sequence or following them right after the other? If so, they need different time stamps or else it will be looked at as one recorded content.

Regards,
Samsung STB Team
 
Hello Realcar,
Thanks!

Is the HDD not recognized while youve been watching TV? When was the product puchased? What is the serial number at the back of the box?

We are developing new S/W for the LAN port to be available. Please bear with us for this development.

Regards,
Samsung STB Team


Hello,

Yes my HDD sometimes will become unavailable during watching. I wil not notice it untill I want to programm a film on HDD or watch a film from the HDD which is then impossible. The serial nbr is S8KZ918846K. I bought it in May 2011.

Great to hear that software for the LAN port is being developed. It will fit in completely in my network. Nice!

Greeting Arjen
 
Hello Willem,
Just to clarify, have you programmed both programs on the same channel as a different time sequence or following them right after the other? If so, they need different time stamps or else it will be looked at as one recorded content.

Regards,
Samsung STB Team

Het zijn twee programma's achter elkaar op het zelfde kanaal (Discovery Channel) Ik programmeer ze apart via de EPG
Voorbeeld: Swamploggers wordt apart geprogrammeerd en Ice Pilots ( wat daar op volgt) ook.
 
Hello,

Yes my HDD sometimes will become unavailable during watching. I wil not notice it untill I want to programm a film on HDD or watch a film from the HDD which is then impossible. The serial nbr is S8KZ918846K. I bought it in May 2011.

Great to hear that software for the LAN port is being developed. It will fit in completely in my network. Nice!

Greeting Arjen

Hello Arjen,
We believe this problem is related to something other then software. Can you contact our service center 0900 7267864 (Samsung) and inform them of this fault?

Regards,
Samsung STB Team
 
Het zijn twee programma's achter elkaar op het zelfde kanaal (Discovery Channel) Ik programmeer ze apart via de EPG
Voorbeeld: Swamploggers wordt apart geprogrammeerd en Ice Pilots ( wat daar op volgt) ook.

Thanks for the udpate. We will try to reproduce the issue.

Regards,
Samsung STB Team
 
Skip forward & Dolby

Hi,

I don't know if this has been reported earlier, so here goes:

If I skip forward 30seconds, and the audio track is Dolby, then my receiver reinitializes. This takes 2-3 seconds, and I hear audio.
This normally only happens when I change channels, but that's normal and expected.

In comparison, I also have a Humax 5100 with external HDD which can do PVR.
If I skip forward on my Humax, my receiver doesn't reinitialize the Dolby track, and I hear audio instantly after the 30sec skip.

My setup:
C7140 -> hdmi -> Denon AVR-1610
(same for my Humax)
I only use hdmi, so no seperate connections for audio.

Can you acknowledge this behavior, and can it be fixed in the next firmware update ?

Regards
 
Separate times for skip forward/backward

Hi,
When I bought the 7140, the forward and backward skip times were different from each other, but now I can only set one fixed time which is the same for both. Can you please make these times separately adjustable in the settings menu? Or maybe set de backwards skip time at a fixed 10 seconds and make only the forward skip time adjustable. When both times are the same, like is the case now, it is nigh on impossible to land at the correct spot when skipping forward, to avoid commercials or something.
Thanks you very much.
 
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