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New S/W Release 579 Is Now Available On Ziggo's Network

  • Onderwerp starter Onderwerp starter Samsung STB
  • Startdatum Startdatum
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Hello All,

Thanks for the support and kind words. We will do our utmost to communicate and respond to you all accordingly. Should you find that we havent responded to you within a sufficient time frame, please send us a PM message.

For those of you who are still experiencing the issue (audio hiccup via PVR functionality/trickplay) it is quite perplexing that you are still having this issue considering the testing procedures we undertook. We are investigating the matter further and hope to provide you an update within the coming week or 2.

Regards,
Samsung STB Team
 
7140 hangs complete since Ziggo 579 update regularly

Hello STB Team,

I have the C7140 for almost 1 year, never had any problems.
But since 3 weeks after installing the update, the systems hangs 3 to 4 times per evening, the only solution is power it off, wait for couple minutes and turn it on.
I noticed sometimes my HDD is niet beschikbaar after the restart

I did a reset to factory default, reconfigured the system but this had no effect.

The Product information show these details.
Merk- ID: Samsung
Product ID: SMT C7140
Firmware versie: 1.00/1119
softwareversie: 011.002.0579
Laatste software update : ----/--/--

The C7140 is not becoming warm,
At the moment I'm not satified about the system anymore.
I hope the problem can be solved asap.
 
Hello Vincent,

This is unfortunate news and we believe it is best to contact our service center 0900 SAMSUNG and inform them of this issue. They will ask you to mail your box to them for a repair. Apologies for the inconvenience.

Regards,
Samsung STB Team

vincent7bergen zei:
Hello STB Team,

I have the C7140 for almost 1 year, never had any problems.
But since 3 weeks after installing the update, the systems hangs 3 to 4 times per evening, the only solution is power it off, wait for couple minutes and turn it on.
I noticed sometimes my HDD is niet beschikbaar after the restart

I did a reset to factory default, reconfigured the system but this had no effect.

The Product information show these details.
Merk- ID: Samsung
Product ID: SMT C7140
Firmware versie: 1.00/1119
softwareversie: 011.002.0579
Laatste software update : ----/--/--

The C7140 is not becoming warm,
At the moment I'm not satified about the system anymore.
I hope the problem can be solved asap.
Klik om te vergroten...
 
Hello STB team

Thanks for the quick response!

I will contact Samsung support then
Regards
Vincent
 
Hello Vincent,
Your welcome. Have you received an adequate response from them? Do you have a ref number to provide us? You can send it to us via PM.

Thanks,
Samsung STB Team

vincent7bergen zei:
Hello STB team

Thanks for the quick response!

I will contact Samsung support then
Regards
Vincent
Klik om te vergroten...
 
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