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New S/W Release 579 Is Now Available On Ziggo's Network

  • Onderwerp starter Onderwerp starter Samsung STB
  • Startdatum Startdatum
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Samsung STB zei:
Hello Henno,

Thanks for the credit.

However, the Cisco box is quite complicated due to the interactive solution and therefore more parties are involved as to S/W updates etc - we know this due to our SMT-H3102. So, although S/W might have to be updated on the Cisco box it will also require other S/W operators to update their S/W as well such as the middleware, CAS etc etc.

Also, with the new iTV solution (new interactive TV) that Ziggo is planning to roll out, such issues which you are addressing (slow S/W releases etc) will be minimized and yes, we are also developing the SMT-C7140 to support the iTV solution as well.

Lastly, have you tried to reach Cisco about this?

Regards,
Samsung STB Team
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Thanks for the insite comments...
I understand that multiple software vendor's could be involved, it's just that Ziggo is not giving any information to me / us, the customer (s), how they are are going to resolve the issues.

I did not contact Cisco regarding the issue because they are not a party in the relation "buyer/customer" (me) and "supplier" (Ziggo) of the product.
Cisco is the producer of most of the product, but I as a customer should get my service from my supplier at first hand.
That's European law... :mrgreen:

Anyway, it's more a communication issue then anything else, really.

Regards, Henno.
 
Vanmiddag de nieuwe FW geinstalleerd (kleine kwartiertje duurde het) ... en daarna meteen de stresstest uitgevoerd (twee opnames, NED1 + RTL5, en tegelijkertijd een andere (eerdere) opname bekijken).
Geen geluidhickups aangetroffen :applause:

Bedankt Samsung & Ziggo

En voor iedereen wie dit leest; fijne feestdagen en alle goeds voor 2012
 
Still missing audio from time to time

whordijk zei:
Everything is working fine again. :pompom:
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I did upgrade to S/W 579 and i noticed, that i am missing audio for let's say approx. 1 second. It happens on existing recordings, which i am playing the next day.
When i am rewinding and playing again i do hear the audio correctly on the missing piece, so the audio is recorded ok but the playing is not.

This did happen approx. every 30 miniutes.

I also noticed this with S/W 560 !!!

Regards,

Jacveld
 
jacveld zei:
I did upgrade to S/W 579 and i noticed, that i am missing audio for let's say approx. 1 second. It happens on existing recordings, which i am playing the next day.
When i am rewinding and playing again i do hear the audio correctly on the missing piece, so the audio is recorded ok but the playing is not.

This did happen approx. every 30 miniutes.

I also noticed this with S/W 560 !!!

Regards,

Jacveld
Klik om te vergroten...

Same issue here. Also during time-shift.
 
Still hick ups, after update....

Jackb zei:
Same issue here. Also during time-shift.
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Also here, still hick ups when recording a program and watching an other program, or playing a recorded program. When, only watching to a program, i didn't hear hick ups so far. :cry:
 
robert061980 zei:
Also here, still hick ups when recording a program and watching an other program, or playing a recorded program. When, only watching to a program, i didn't hear hick ups so far. :cry:
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Sad Smiley must stand behind first sentence....:wink: Off course:schater:
 
Samsung STB zei:
S/W version 579 is now available on Ziggo's network!
Klik om te vergroten...

Thank you very much.
I installed the update and the machine works like a dream.
Also would like to thank you for the way you try to help and inform your customers through this message board. In my experience this is truly unique.
Hats off and a deep bow for this kind of service.
 
Still missing audio from time to time

jacveld zei:
I did upgrade to S/W 579 and i noticed, that i am missing audio for let's say approx. 1 second. It happens on existing recordings, which i am playing the next day.
When i am rewinding and playing again i do hear the audio correctly on the missing piece, so the audio is recorded ok but the playing is not.

This did happen approx. every 30 miniutes.

I also noticed this with S/W 560 !!!

Regards,

Jacveld
Klik om te vergroten...

After (another) power reset it looks like that the hickups has disappeared.

Thanks Samsung for your efforts.

Jacveld
 
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