Wireless connection problem. Redirected to UPC login page

I am going crazy with my wireless internet connection. If I connect direct to my router, I have perfect connection. I then tried to set up my wireless and after configuring the Dell wireless modem, I had a wireless connection but no internet. After making some adjustments, and looking into the Dell wireless set up, I got an internet connection. However, every page I try to view, it redirects me to the UPC login page. If I put in my user name and password as in my UPC contract, it says that they are invalid. UPC say that the login site is no longer in use.

I am running out of ideas?? I am not majorly technical and somehow now cannot even get the ipconfig from the cmd window to work.

I hope someone can help.
Thanks

First of all. Welcome on this forum.

If I connect direct to my router, I have perfect connection.

Klik om te vergroten...

You probably mean: connected by cable straight to de modem Arris 502B?
This should do the trick.
After installing the router behind the modem, you must disconnect your modem and router from the mains for about 30 seconds. Then restart the modem (plug in the mains), wait for about 30 seconds en restart your router (plug in the mains).
Maybe after this you should restart your computer.

Thanks for the welcome and I hope I can solve the problem. You were right about the modem (not router)

I did what you suggested and it recognised the dell router. I have a wireless connection and in the Dell router setup it says that I am connected to wireless and internet. However, I am still not able to get online. When I type in a web address it automatically takes me to the UPC login site still. In the tab it has the UPC logo and says managing your chello service. The web address is altered to (for example https://www.yahoo.com/reg/login.jsp;jsessionid=PJB1L9HRn37Rf9vv2b4yhSNTfT1vvvbh91j0gnlFYDgnbhfnpbFh!1730277339

I am convinced that the connections are ok but something else is preventing me accessing the web.

Also, I have lost the ability to use ipconfig. How can I repair this?

Thanks for the help.

AJM2375 zei:

I am going crazy with my wireless internet connection. If I connect direct to my router, I have perfect connection. I then tried to set up my wireless and after configuring the Dell wireless modem, I had a wireless connection but no internet. After making some adjustments, and looking into the Dell wireless set up, I got an internet connection. However, every page I try to view, it redirects me to the UPC login page. If I put in my user name and password as in my UPC contract, it says that they are invalid. UPC say that the login site is no longer in use.

I am running out of ideas?? I am not majorly technical and somehow now cannot even get the ipconfig from the cmd window to work.

I hope someone can help.
Thanks

Klik om te vergroten...

start -run- cmd

cmd ipconfig\all

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : kimberly
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 08-02-44-64-a8-B5
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.11.111
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 192.168.1.250
DNS Servers . . . . . . . . . . . :
C:\>
u can copy cmd from windows\system32\cmd to ure desktop, quite handy

AJM2375: Are you sure you also rebooted the router?

The correct way (after running trough the UPC provisioning site) is:

• Turn everything off by taking out the power cords from your modem and router. Just to be sure, also shut down your PC.
• Wait for 30 seconds or so. Put the power cord back into the modem (not the router). Wait until it has fully booted.
• Once it has, put back the power cord that belongs to your router.
• After that, boot up your computer.

Once your computer has finished booted up, you should be able to surf the web as one would expect. However, if you still get the UPC provisioning site, be sure you empty your browser cache. You could also try to log in to your router using your browser (see the manual you got with your router). You should be able to see which IP address your router obtained. If it starts with 10 (ex: 10.xxx.xxx.xxx), something went wrong while provisioning your router. Your best bet in that case is to call the UPC service desk and ask them to flush MAC addresses. After that you will need to re-perform the provisioning process (the UPC site) again and repeat the steps above.

While you go trough the provisioning process, the MAC address that belong to your modem and router are stored in a database at the UPC end. The problem could be that the MAC address your router carries can't 'overwrite' the MAC address that is currently stored as being active, hence the suggestion to flush all MAC addresses.

If the public IP address in the router isn't in the 10.x.x.x range but is in ranges like 62.x.x.x, 77.x.x.x, 84.x.x.x and so on, you are probably connected to the internet but just get re-routed when you shouldn't be. Again, empty your browser cache. You could also - as sort of a last resort - change your DNS server addresses manually to see if that works.

Good luck!

ERiQ zei:

AJM2375: Are you sure you also rebooted the router?

The correct way (after running trough the UPC provisioning site) is:

• Turn everything off by taking out the power cords from your modem and router. Just to be sure, also shut down your PC.
• Wait for 30 seconds or so. Put the power cord back into the modem (not the router). Wait until it has fully booted.
• Once it has, put back the power cord that belongs to your router.
• After that, boot up your computer.

Klik om te vergroten...

By experience I prefer to do it the other way around,

I disconnect all equipment from the mains, exept the computer. You may want to shut it down if you have DHCP enabled in your router but when you're using fixed IP-addresses there's no need to do so.

Then I plug the router back in the mains and let it boot completely.
The next step is to boot the modem. This way the modem will find a new MAC-address on boot-up (since the router is active) and automatically provision that too.

Now, if you did shutdown your PC, you can boot that up again too. This is the most common way to optain an IP-address since most routers have DHCP enabled by default.

Recently I have installed quite a bunch of routers on a UPC modem and this way it always worked fine on the first attempt.

<edit, addition>Oh, just in case you weren't informed, the provisioning page does not work any longer.
I assume your modem was properly provisioned before your attempt to connect the router.
This is what I understand from your starting post.