Uitval UPC signaal

Ik heb zeer vaak dat mijn internet en telefoon en ook soms mijn digitale tv uitvalt. Zeer vaak gebeld met UPC. tot 4 keer een afspraak gepland maar wordt steeds terug gebeld dat het dan toch aan UPC ligt. Wat ik ook geloof inmiddels. Maar helpen doen ze niet. Hooguit weer een afspraak willen maken als het weer eens steeds uitvalt. Daar heb ik geen zin meer in. Nou is er wellicht hier iemand die wat meer weet.

Als ik mijn modem uitlees zie ik dit:

RF Parameters
Downstream
Freq/Power: 306.750 MHz 5 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
Upstream
Freq/Power: 29.400 MHz 50 dBmV
Channel Type: DOCSIS 2.0 (ATDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

En die downstream staat ook wel eens op 1 dbmV.

Zijn deze waardes normaal?

De event log, wellicht ook handig...

DOCSIS(CM) Events
Date Time Event ID Event Level Description
8/6/2009 8:55 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
8/6/2009 8:55 13000100 3 DHCP FAILED - Discover sent, no offer received
8/6/2009 8:55 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
8/6/2009 8:57 20000200 3 No Ranging Response received - T3 time-out
8/6/2009 8:57 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
8/6/2009 17:07 20000200 3 No Ranging Response received - T3 time-out
8/6/2009 17:07 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
8/6/2009 17:08 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
8/6/2009 17:50 12 3 Modem Failed to Register - Resetting Between Scan Attempts
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 20000200 3 No Ranging Response received - T3 time-out
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out
***** 20000200 3 No Ranging Response received - T3 time-out
***** 13000401 5 ToD request sent - No Response received
***** 1040100 6 TLV-11 - unrecognized OID
8/9/2009 6:19 20000200 3 No Ranging Response received - T3 time-out

PACKETCABLE(MTA) Events
Date Time Event Level Enterprise Event ID Description MAC Address Endpoint Name
1/1/1970 0:00 5 4115 16 MTA TFTP: Successful 00:13:11:38:E97 mta295401.voip.rot.upc.nl/10.118.32.58
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 00:13:11:38:E97 AALN/1:mta295401.voip.rot.upc.nl/10.118.32.58
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 00:13:11:38:E97 AALN/2:mta295401.voip.rot.upc.nl/10.118.32.58
1/1/1970 0:00 5 4115 26 MTA PROV: Successful! 00:13:11:38:E97 mta295401.voip.rot.upc.nl/10.118.32.58
8/8/2009 1:45 2 4115 65530 Call Agent Loss of Communications 00:13:11:38:E97 AALN/2:mta295401.voip.rot.upc.nl/10.118.32.58

En het is weer zover internet en de telefoon vallen weer continu weg....

Eventlog nu is:

Date Time Event ID Event Level Description
8/22/2009 9:05 20000700 3 Unicast Ranging Received Abort Response - Re-initializing MAC
8/22/2009 9:05 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
8/22/2009 9:05 13000100 3 DHCP FAILED - Discover sent, no offer received
8/22/2009 9:05 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 20000200 3 No Ranging Response received - T3 time-out
8/22/2009 9:50 20000700 3 Unicast Ranging Received Abort Response - Re-initializing MAC
***** 20000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000700 3 Unicast Ranging Received Abort Response - Re-initializing MAC
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 13000100 3 DHCP FAILED - Discover sent, no offer received
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000700 3 Unicast Ranging Received Abort Response - Re-initializing MAC
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 13000100 3 DHCP FAILED - Discover sent, no offer received
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
8/22/2009 10:33 20000200 3 No Ranging Response received - T3 time-out
8/22/2009 10:34 1040100 6 TLV-11 - unrecognized OID
8/22/2009 10:49 20000200 3 No Ranging Response received - T3 time-out

Status:

RF Parameters
Downstream
Freq/Power: 466.750 MHz 4 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
Upstream
Freq/Power: 36.000 MHz 48 dBmV
Channel Type: DOCSIS 2.0 (ATDMA)
Symbol Rate: 5120 kSym/sec
Modulation: QAM8

hier ook maar er komt een buiten monteur

Downstream
Freq/Power: 330.750 MHz 4 dBmV
Signal to Noise Ratio: 38 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 36.000 MHz 55 dBmV
Channel Type: DOCSIS 2.0 (ATDMA)

Symbol Rate: 5120 kSym/sec

Modulation: QAM8

Status
System Uptime: 0 days 0h:27m:17s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: SAT AUG 22 11:39:46 2009

Date Time Event ID Event Level Description
8/22/2009 2:15 18000200 3 UCD invalid or channel unusable
8/22/2009 2:15 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
8/22/2009 2:15 13000100 3 DHCP FAILED - Discover sent, no offer received
8/22/2009 2:16 20000200 3 No Ranging Response received - T3 time-out
8/22/2009 2:17 13000100 3 DHCP FAILED - Discover sent, no offer received
8/22/2009 2:17 18000200 3 UCD invalid or channel unusable
8/22/2009 2:17 13000100 3 DHCP FAILED - Discover sent, no offer received
8/22/2009 2:18 20000200 3 No Ranging Response received - T3 time-out
8/22/2009 2:18 20000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out
8/22/2009 2:19 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
8/22/2009 2:19 20000200 3 No Ranging Response received - T3 time-out
***** 20000500 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out
8/22/2009 3:11 20000200 3 No Ranging Response received - T3 time-out
8/22/2009 3:11 20000300 3 Ranging Request Retries exhausted
8/22/2009 11:09 20000200 3 No Ranging Response received - T3 time-out
8/22/2009 11:09 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 20000200 3 No Ranging Response received - T3 time-out
8/22/2009 11:13 1040100 6 TLV-11 - unrecognized OID

hoop dat ze buiten iets kunnen vinden

groeten drafts

Bij mij zeggen ze steeds dat het aan mijn modem ligt, maar na 4 keer een afspraak te hebben gemaakt die steeds wordt afgebeld omdat het toch niet bij mij lag.... Wordt steeds na enkele uren dan alweer gebeld..

Ik heb het opgegeven de helpdesk te bellen. Heb dat nu bijna 10 keer gedaan en zeg steeds dat ik ook geen monteur wil, maar dat ze weer hier in de wijk moeten gaan kijken, maar ze doen niet echt veel ....

laat dan die binnen monteur komen om vast te laten stellen dat het niet binnen maar buiten is.
had eerst een monteur die keek niet verder en gaf een nieuwe modem.
de andere monteur is hier 1.15 uur geweest die heeft zelf 40 min in de wacht gestaan om zijn bedrijf te bellen zekker druk met al die storringen maar die heeft gelijk een buiten monteur geregeld.
licht er net aan wie komt kijken.

had nooit geen probleemen met upc tot een paar maand geledden hoop dat ze het voor elkaar krijgen voor mij en een paar buurtjes van mij die het zelfde hebben.

denk zelf aan dat het meschien de eindversterker is maar ik ben geen monteur.

gr drafts