DNS server cannot be found @ RedBubble.com

Hello there, we are a bunch of artists, photographers, citizens in Europe, having an UPC ISP, and having trouble connecting to an Australian vendor site by the name of Redbubble.com. We are having this connection problem since last thursday 30th of july. Our problems we have posted at a support site @ https://support.redbubble.com/discussions/problems/966-dns-server-cannot-be-found

Is there anyone here who can help us solving this problem?

UPC Netherlands is rather sticking their head in the sand by saying that's the problem of redbubble.com When we use a different provider in the Netherlands then we can get connected, but when using UPC we don't. It's hard to comprehend that redbubble would ban our IP addresses, so we think that UPC is the problem. At RedBubble they are trying to do everything to solve this also, but without the corporation of UPC Holland, that seems to be impossible.

Thanks in advance

Harmen

Thank you Harmen, for putting this down here.
Let's see what happens now.
Miek

Probably a routing problem, you are not the only one. Take a look at:
https://ziggoforum.nl/topics/31388/

Try a 'tracert www.redbubble.com' , you should atleast get a reply from 'ntt.net', but in your case it will end somewhere around hop 10. If this is the case you should send your tracert to UPC.

Oh yes, well we did all that already, and pointed the help desk of UPC on that problem:

Traceroute:

Traceroute has started ...

traceroute to www.redbubble.com (210.50.7.69), 64 hops max, 40 byte packets
1 10.15.240.129 (10.15.240.129) 8.008 ms 6.231 ms 5.936 ms
2 ls00sw12.brain.upc.nl (212.142.19.34) 7.476 ms 7.148 ms 9.999 ms
3 84.116.244.53 (84.116.244.53) 13.963 ms 12.314 ms 11.924 ms
4 nl-ams05a-ra3-ae-1-0.aorta.net (213.46.183.93) 12.246 ms 10.951 ms 10.834 ms
5 213.46.160.226 (213.46.160.226) 245.843 ms 166.187 ms fr-par02a-rd1-pos-5-0.aorta.net (213.46.160.214) 47.488 ms
6 us-was02a-rd1-pos-1-0.aorta.net (213.46.160.106) 124.520 ms 126.390 ms 125.905 ms
7 213.46.190.10 (213.46.190.10) 195.606 ms 196.651 ms 195.926 ms
8 xe-0.equinix.snjsca04.us.bb.gin.ntt.net (206.223.116.12) 195.481 ms 192.857 ms 193.679 ms
9 as-1.r21.osakjp01.jp.bb.gin.ntt.net (129.250.3.19 318.782 ms 318.427 ms as-0.r21.tokyjp01.jp.bb.gin.ntt.net (129.250.5.82) 317.083 ms
10 ae-4.r21.tokyjp01.jp.bb.gin.ntt.net (129.250.4.213) 330.761 ms ae-5.a20.tokyjp01.jp.ra.gin.ntt.net (61.213.162.170) 308.356 ms 310.009 ms
11 ae-5.a20.tokyjp01.jp.ra.gin.ntt.net (61.213.162.170) 322.288 ms * 323.369 ms
12 * * *
13 * * *
14 * * *
15 * so-0-1-0-0.br05.syd.iprimus.net.au (203.134.2.109) 3623.445 ms *
16 * * *
17 * * *
18 210.50.233.194 (210.50.233.194) 4156.814 ms * *
19 * ge5-1.sw1.mel.idc.iprimus.net.au (210.50.0.42) 4324.773 ms *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *
32 * * *
33 * * *
34 * *

All our efforts are published on that support site of redbubble.com

The other day I also did a telnet in terminal of OS X ... and we did get a connection...

I asked UPC for a solution, this is what they say:

*Dear mr. Wiersma

Thank you very much for your message. We would like to take the opportunity to solve your problem and/or answer your question. Our apology for the indistinctness. UPC will never block a website. It is rather the other way around, the host of that website is blocking all UPC ip ranges. UPC can not give support for a website which isn't ours and not visible. We recommend you to send an email to the host of that site.

We think that your question hereby is answered to your satisfaction. Will you have any questions concerning this matter, you're welcome to ask them by calling our help desk. We are available on monday till sunday from 8:00-22:00 on 0900-1580 etc etc etc*

so schiet mij maar lek *grin*

I've got a simular tracert. To me this doesn't look like a routing or DNS problem.
Packets seem to be dropped somewhere at tokyjp01.jp.ra.gin.ntt.net
I don't think UPC can do anything about this.

yup... perhaps the following has something to do with it:

https://www.theage.com.au/national/confused-chinese-hackers-target-arts-festival-20090806-eb05.html

so either they change it down under, or I will want to have a similar ip addy like you do... How can I?

When UPC asked me to do a tracert command, it went wrong after the 1st (!) hop.
Maybe it has something do to with a virus uhhhhh......
Tried OpenDNS, nice service, but still no Redbubble.

I just tried, no problem getting on redbubble.com

Yeah well, me too now...

Who had the solution, or was it just a 'kink in de kabel' ....

Good day @};-